STORE POLICY
Customer Care
In order to provide the best experience for all Users, please review all the Terms and Conditions Here. By using this Site you're agreeing to all of the terms provided to you throughout the site. Violation of this Agreement or any other applicable rules and laws will result in the termination of your account.
Without limiting other remedies, we may limit, suspend or terminate our Services and your account, prohibit access to our Site, delay, remove, block, or disable hosted Content, and take technical and legal steps to keep you off the Site if we think that you are creating problems, causing possible legal liabilities, breaching this Agreement, or acting inconsistently with the letter or spirit of our policies.
The User experience should be as smooth as it is simple, and overall pleasurable. All Users are bound by these Terms regardless of origin, status, religion, gender, or preference. Conduct between Users MUST be Respectful.
Privacy & Safety
By accessing or using our Services, you signify your understanding of the terms set out in this Privacy Policy. Please review all the Terms and Conditions Here.
If you use our Services only for your personal use, you are to be considered as the “User” and for the purpose of the General Data Protection Regulation (“GDPR”), we are the data controller.
If you use our Services to execute orders and deliver products to third parties, you are to be considered as the “Merchant” and with regard to your contact details and the other data listed in Section 1 below, we are the data controller. Where we act on a Merchant’s behalf to fulfil an order with regard to the Merchant’s customer, we are a data processor: please see our Data Processing Terms.
Note that while our Services may contain links to other websites or services, we are not responsible for each respective websites’ or services’ privacy practices and encourage you to be aware of this when you leave our Services and carefully read the privacy statements of each and every website and service you visit. This Privacy Policy does not apply to third-party websites and services.
1. Information we collect
1.1. Information collected about Users and Merchants and how we use it
Where you are a User and it is necessary to fulfil our contract with you for the purposes of providing, maintaining, or improving our products and Services (including, to the extent permitted by applicable law, any matters in our legitimate interests with respect to the Services), we will confirm your identity, contact you, provide customer support (including via chat, in the comment section of our blog, or other platforms, where you may reach us), operate your account with us and invoice you. For the aforementioned purposes, we collect information that may contain the following personal data:
Name;
Company name;
Shipping information;
Email address and phone number;
Payment and billing information (payment method details, first and last digits of your payment card);
Order handling information
If you have given your consent when registering your account, when subscribing to our newsletter or blog, or shared your email address or other personal data with us to receive any other information (for example, our list of sub-processors), we will process your email address to send you the informative and/or promotional materials, to which you have subscribed to, for example, newsletters, advertisements of our Services and other information about our Services that you have requested. At any point in time you can unsubscribe from receiving the above-mentioned information by making a formal request to do so. For Merchants, we will not use the contact details of your customers to directly market or advertise our Services to them.
When you contact our customer support department, we may monitor or record the call to ensure the quality of our customer support. If you have a Members account, we will retain the recording for as long as you have an account. If you do not have an account, we will delete the recording within 12 months or retain it, if it will be needed to resolve disputes between you and us.
By using cookies and similar technology on our website, we may collect data such as information on your device, your preferences and information filled while visiting our website, your interaction with the website, and other information used for analytical, marketing, and targeting activities (including unique visits, returning visits, length of the session, actions carried out in the webpage). As it is in our legitimate interests to ensure our network security, give you access to and to improve our Services, we also collect the following technical usage data:
- How and when you access your account;
- Information about the device and browser you use;
- IP address and device data.
1.2. Information collected about our Merchant’s Customers
Where we act on a Merchant’s behalf to fulfil an order with regard to the Merchant’s customer (i.e. an end user of our Services), we are a data processor and we collect information relating to the Merchant’s customer, such as personal data relating to the end user of our Services, any personal data in the printing content (where applicable), personal data revealed during the use of any DBH’s services, including name, email address, phone number, shipping address, and other information about the Merchant's customers.
If you are a customer of the Merchant (an end user of our Services), the Merchant is the data controller with regard to your personal data and should provide you the information on how your personal data is collected and processed when using our Services. Please read the Merchant’s privacy policy for further information. The Merchant is your contact for any questions you have about how it handles your personal data.
2. Sharing personal data with third parties
In order for us to provide you with our Services, we work with third parties (“Third Party Service Providers”) with whom we share personal data to support these Services. Information you have provided to us during the use of our Services, including technical usage data, is shared with third parties who provide hosting and server co-location services as well as data and cyber security services. Information you have provided to us during the use of our Services may be shared with third-party manufacturing services whom we engage to provide any Services.
Information regarding your purchases and payments is shared with billing and payment processing services, fraud detection and prevention services, accounting and financial advisors. Information regarding your use of our website and other information received from cookies and similar technology is shared with web analytics, session recording, and online marketing services.
In certain circumstances, we are required to share information with third parties to comply with legal requirements or requests, as well as to protect our, or a third party’s, lawful interests. We will also disclose your information to third parties in and outside your country only to the extent allowed by applicable law. Retention periods; We may retain your personal data for as long as you have an account or any of the above mentioned legal basis for personal data processing still exists, for example, for tax purposes.
After terminating your relationship with us by deleting your DBH account or otherwise ceasing to use our Services, we may continue to store copies of your (and in regard to Merchants, your customers' personal data) as necessary to comply with our legal obligations, to resolve disputes between you and us (or you and your customers), to prevent fraud and abuse, to enforce our agreements, and/or to protect our legitimate interests (to the extent that we are permitted by the applicable law to continue to store copies to protect our legitimate interests). If you believe that we have unlawfully processed your personal data, you have the right to submit a complaint Here, or to your respective data protection supervisory authority. If you are a customer of a Merchant (an end user of our Services), please direct your concern to the relevant Merchant in the first instance.
Information security
We seek to use reasonable organizational, technical, and administrative measures to protect the confidentiality integrity, and availability of personal data. We encourage you to take care of the personal data in your possession that you process online and set strong passwords for your DBH account, limit access to your computer and browser by signing out after you have finished your session and avoid providing us with any necessary or unnecessary sensitive information.
All the information you provide may be transferred or accessed by our parent company and/or subsidiaries’ in the United States our affiliate companies and subsidiaries in other countries. Our Third Party Service Providers (as described above) for the provision of our Services as described in this Privacy Policy. We disclose your personal information to third parties for the commercial purpose of providing you interest-based advertising. You have the right to opt out of the sale of your personal information by declining our cookies or by deleting all cookies stored in your browser and setting up your browser to block cookies being saved. Read about Cookies Here.
Privacy Policy changes
Any changes we make to this Privacy Policy in the future will be posted on this page. Therefore, we encourage you to check this page frequently from time to time.
Wholesale Inquiries
We work with multiple Suppliers all over the US and Europe. For bulk orders please have the following information before Contacting us for a free quote. This information allows us to provide you with the best possible product and price. Bulk Discounts only apply for orders 25 and up. For orders less than 25 are allowed but prices and availability my vary. We also occasionally run Specials throughout the year.
Please include the following information in your request.
- Contact Information
- A Digital File
- Embroidery or Print
- Product Type / Color / Size
- Product Count
- Business or Personal
Contact Us Here For All Inquiries
Payment Methods
Before placing your order please read all of the Terms and Conditions Here.
You may choose to save your billing information to use it for all future orders and charges associated with DBH Products and/or Services. In such case, you also acknowledge and agree that this information will be stored and processed by third party PCI DSS compliant service providers.
When you order a Product, or use a Service that has a fee, you will be charged, and you agree to pay, the fees in effect at the time the order is placed. We may change our fees from time to time (for example, when we have holiday sales, offer you a discount of base product prices, etc.). We may choose to temporarily change the fees for our Services for promotional events or new Services, and such changes are effective when we post the temporary promotional event or new Service on the Site or inform you individually. The sale will be submitted for processing and you will be charged as soon as you confirm it. You may then receive an email from us. By placing an order through the Site, you are confirming that you are legally entitled to use the means of payment tendered and, in the case of card payments, that you are either the cardholder or have the cardholder's express permission to utilize the card to effect payment. In case of an unauthorized use of a payment method, you will be personally liable for, and shall reimburse DBH for damages resulting from such unauthorized use.
With regard to payment methods, you represent to DBH that (i) the billing information you supply to us is true, correct, and complete and (ii) to the best of your knowledge, charges incurred by you will be honored by your financial institution (including but not limited to credit card company) or payment service provider.
If you or your Customer makes any return which does not comply with our return policies (which are described here), you will reimburse DBH for its losses, which consist of fulfillment costs and chargeback handling fees (up to $20 USD per chargeback).
We may refuse to process a transaction for any reason or refuse to provide Services to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of refusing or suspending any transaction after processing has begun.
Unless stated otherwise, you may choose currency from the options available at the Site in which all fees and payments will be quoted. You are responsible for paying all fees, payments and applicable taxes associated with our Site and Services. After receiving your order, you may receive an email from us with the details and description of the Products ordered. Payment of the total price plus taxes and delivery must be made in full before the dispatch of your Products. DBH at its sole discretion may offer you various discounts, as well as change, suspend or discontinue them at any time. You may find more information about the available discounts at the Site, in the marketing and promotional emails or via other channels or events DBH may use or participate in.
Your order is the purchase of a Product for which you have paid the applicable fee and/or other charges that we have accepted and received. Any Products in the same order which we have not accepted do not form part of that contract. We may choose not to accept any orders in our sole discretion.
Orders are placed and received exclusively via the Site. Before ordering from us, it is your responsibility to check and determine full ability to receive the Products. Correct name of the recipient, delivery address and postal code/zip code, up-to-date telephone number, and email address are absolutely necessary to ensure successful delivery of Products.
All information asked on the checkout page must be filled in precisely and accurately. DBH will not be responsible for missed delivery because of a wrong or misspelled recipient name or surname, delivery address or an inappropriate phone number. Should you like to ask for a change in the delivery address, phone number, or any other special requirements, please contact DBH via the website’s customer service form.